Refund Terms

Welcome to DRITHONEXIA. We understand that sometimes things don't go as planned, and you may need to return a product or request a refund. Our goal is to provide you with a clear and straightforward refund process. Please review our policy below.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• The request for a refund must be made within 30 days of the purchase date.
• The product must be unused and in the same condition that you received it.
• All original packaging, accessories, and documentation must be returned with the product.

2. Non-Refundable Items

Certain items are non-refundable. These include but are not limited to:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email our customer support at [email protected] with your order number and reason for the refund.
2. Our team will review your request and guide you through the next steps.
3. Once your return is approved, send the product back to the address provided by our support team.

4. Processing Refunds

Once we receive your returned item and it passes inspection, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

7. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Thank you for choosing DRITHONEXIA. We are committed to providing you with a satisfying shopping experience. If you have any questions or need further assistance, please do not hesitate to contact us.